I haven't received order/shipping confirmation emails.
Your order and shipping confirmation emails will be sent to the email address you used when you placed your order. If you don't see the confirmation emails in your inbox, please check your spam folder. If you still don't see them in your Spam folder, please contact our customer support at fish@miao-iphonecase.com
Help Center
Why is my tracking number is not working/moving?
Please allow more time for the tracking update to reflect in the system. However, if 7 days have already passed and tracking information is not yet updated, please follow the steps below:
1. Navigate to www.17track.net
2. Enter your tracking code into the orange tracking box
3. Instead of just clicking "Track", instead, click where it says "Carrier (Auto-Select)"
4. When you click "Carrier (Auto-Select)", you'll see a list of options to select. Identify which carrier corresponds with the tracking code you are looking up by looking at the list below, then manually search for that carrier, and select it.
If the Tracking Number starts with...
....Then select this carrier
Tracking Code Starts With: "9214", "9428", "9212", "9262"
Select Carrier: "LTEXP"
Tracking Code Starts With: "HHW"
Select Carrier: "HuaHan Logistics"
Tracking Code Starts With: "9400"
Select Carrier: JS
Tracking Code Starts With: "420"
Select Carrier: "SHJX"
Tracking Code Starts With: "YT"
Select Carrier: "YunExpress"
Tracking Code Starts With: "SY"
Select Carrier: "SUNYOU"
Tracking Code Starts With: "AG"
Select Carrier: "YFH"
Tracking Code Starts With: "H02V"
Select Carrier: "SDH"
Tracking Code Starts With: "UH"
Select Carrier: "YANWEN"
Tracking Code Starts With: "AG", "AQ", "LR"
Select Carrier: "China Post"
Tracking Code Starts With: "SFC", "XL", "34KHY"
Select Carrier: "SFC"
5. Once you've manually selected the correct carrier, then hit "TRACK", and you should see the detailed tracking information appear.
If you are still having issues, please reach out to our customer support team at fish@miao-iphone.com
I want to change my shipping address.
We usually ship 1-3 days after you placed an order.
If your address is incorrect, please contact our customer support team at fish@miao-iphonecase.com immediately. Once your order is already in transit, you must reach out to your local courier directly.
A discount code isn't working, why?
Some of our discounts have minimum purchase prices or are for specific items! They also won't combine with and current sales we have on our site! If you want more info on your discount code and how it can be used pop onto the chat or email fish@miao-iphonecase.com
Also, please note, we only allow ONE discount code per order!
I have problems with the payment process. Help me.
If you experience any problems concerning the payment, please contact us via email fish@miao-iphonecase.com and provide as much information about your order as you can.
We'll do our best to fix the problem as soon as possible.
How much does the shipping cost?
Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.
Can I cancel an order?
Yes, as long as the order has not been processed or shipped. We cannot make any changes or cancel orders after 1 hour of the order being placed. If you need to cancel the order, please email within 1 hour of your order being placed.
One (1) hour after an order has been placed on our site, the information is sent to our warehouse to begin the packing and shipping process. Once this process has begun, your order is one of many being worked on, and locating it to make a change will not be possible.
Just shoot an email to fish@miao-iphonecase.com with your order number.
Do you offer express shipping?
Yes, we offer a worldwide express shipping option. Express shipping partners may vary depending on the region and country.
If you have any other questions, please contact us by sending an email to fish@miao-iphonecase.com
Miaow-fish Team
